Leadership: Management of MIT Media Lab's Online Scratch Community, 2007-2009
Scaled Community Management to Support Millions

Managed the MIT Media Lab's Scratch online community during early rapid growth, helping insure its rise to 46 million could be managed by a small, easily trained team.

Efforts included redesigning practices and facilitating a conversion from manual to automated systems that together reduced issues over 20x.

  • Established a tiered issue escalation system
  • Automated routine community management
  • Made peer contributions visible
  • Crowd-sourced peer mentorship & monitoring
Examples of designing and developing video gamesExamples of artwork and professional designExamples teaching classes and writing curriculumExamples of academic research and inquiry
Samples Demonstrating Creative Leadership and Project Management Managing Team Production Of Art Assets For Multimedia Reference Software Directing Design And Development Of An Educational Center Architecting Enterprise Level Web Applications And Business Practices Architecting An Online Community To Foster Leadership Development Managing An International Online Learning Community Directing Development Of A Game Based Adaptive Learning Platform